Sr. Cisco VOIP Operations Engineer Primary Location ndash Rosemont, Illinois V-Soft Consulting is currently hiring for a Sr. Cisco VOIP Operations Engineer for our premier client in Rosemont, Illinois. This is a 3 month contract-to-hire position in the manufacturing industry. WHAT YOUrsquoLL NEED Technical Requirements andor Certifications raquo Cisco Certification ndash CCVP Cisco Certification such as CCNP or CCIE Voice LANWAN technologies and QOS design and implementation. Education and Experience raquo BA or BS Degree or equivalent on-the-job IT technical experience 5 yearsrsquo experience providing operational support for Cisco Unified Communications platform, technologies and infrastructures 5 yearsrsquo experience with Cisco Unified Communications and collaboration concepts, products, technologies as well as other industry voice standards and protocols Experience with Microsoft Skype for Business and Cisco IP telephony integration Experience designing and supporting global scale voice solutions Experience with backup systems and Disaster Recovery methods for both CUCM and Unity Connection Servers. WHAT YOUrsquoLL DO Job Responsibilities raquo Ensuring that the companyrsquos global voice and video systems are meeting all operations performance and reliability targets Responsible for operational activities related to the cloud or on-premise voice and video systems, engaging with partners and applications owners for all voice or video demands, and assisting the architecture and engineering team with delivery of new technology as required Work collaboratively across multiple IT functions, employees and vendors to ensure that IT operations for cloud and on-premise global voice and video infrastructures are reliable and scalable Plan and implement programs to enable global voice and video infrastructures to operate effectively and scale reliably Operational excellence and continuous improvement activities for Global VoIP Operations through IT Services Management process and procedures Monitor and provide operational support for Cisco Unified Communication systems that include, but are not limited to telecommunications circuits, LANWAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Provide operational support for Cisco Video Conferencing solutions and services integrated with Cisco Unified Communications environment Troubleshoot and process operational tickets received from Tier 1 and Tier 2 support personnel as well as escalated incidents that are received from other sources Participate in the current and future ITSM processes including but not limited to incident, problem, and change control processes Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact Categorize issues for escalation and assign to appropriate technical teams where required Act as escalation point for our managed service provider to review and resolve technical issues Provide technical leadership and maintain accountability till issues are resolved to the business satisfaction Participate in an on-call rotation to provide operational support off hours and as required Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Enable and drive continuous improvement through the IT Service Center and Managed Service partners Collect and review performance reports from various systems to identify issues, trends or develop recommendations to improve operational performance Perform capacity planning, trend analysis and resource utilization reporting to manage and improve application and infrastructure operations Work with internal and external technical and service teams to create andor update knowledge base articles and runbooks to provide improved operational support Develop and oversee the adherence to maintenance and performance standards. V-Soft Consulting is a trusted partner with experience across diverse technology stacks to help business get IT done. What makes V-Soft different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia. V-Soft is headquartered in Louisville, KY with strategic locations in India, Canada, and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. V-Soft has been recognized among the top 100 fastest growing staffing companies in North America and is known for the ability to provide highly qualified consultants for any project at any scale. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner, and Cisco Registered Partner, amongst many others. Like what you hear? Apply with V-Soft today! For more information or to view all our open jobs, please visit or call .
Associated topics: asic, circuit, electrical, electronics, engineer, network engineer, soc, system engineer, test engineer, wan