CEVALogistics, one of the worlds leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Over 41,000 dedicated employees, working in 17 regional clusters around the globe, deliver operational excellence- to provide viable answers to the most challenging supply chain questions. We operate nationally throughout the U.S. with opportunities throughout the nation. Our North American headquarters are located in Houston, TX.
CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management.
CEVA Logistics in Elk Grove Village, IL is seeking an Import / Export Specialist II for ourAir Export team.
Receive, review and process documentation for an assigned base of accounts, and process documents through the system.
Interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.
Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy.
Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing.
Serve as single point of coordination between customers (internal and external), U.S. Customs and Border protection and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives.
Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.
Coordinate the release of goods from the carrier or governmental agency examinations that may be required.
Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed.
Reviews pre-alerts daily to determine whether freight is arriving as expected and documents are received within time standard specified.
Actively pursue a better understanding of the process through self-study, as well as courses and seminars presented by approved sources.
Improve understanding and knowledge of the established system, in both its basic and advanced features.
Perform other duties as assigned.
Knowledge, Experience & Skills:
High School Diploma or GED required.
Associates Degree Preferred
Minimum one to three years related experience.
PC Literate. Basic proficiency in Microsoft Office, Internet, web based and job specific software applications; Accurate typing and / or data entry skills; Responds promptly and professionally to customer needs; Identifies and resolves problems in a timely manner; balances team and individual responsibilities. Following policies and procedures and ability to understand laws, rules and regulations in areas of assignment.
Must be able to read, write and speak English fluently; ability to communicate and interact effectively with multi-functional and diverse backgrounds; ability to read, comprehend, and write routine correspondence; effectively present information one-on-one or in a small group situation; identify and resolve problems in a timely manner.
Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements. Gather and analyze documents skillfully. Balance team and individual responsibilities, exhibit objectivity and openness to others views.